Terms of Service

The full Qloud LTD Terms of Service apply to ClipSalvage. Please read them at qloud-ltd.com/terms.html.

Key terms specific to ClipSalvage:

Description of Service

ClipSalvage is a macOS and Windows application for recovering deleted Tesla Sentry Mode and Dashcam videos from USB drives using advanced file carving technology. Since v2.20.0 it also decrypts Tesla's encrypted (software 2026.20+) clips, using decryption keys fetched for your own clips via a one-time in-app Tesla sign-in.

License Grant

Subject to your compliance with these Terms and the Qloud LTD Terms of Service linked above, Qloud LTD grants you a personal, non-exclusive, non-transferable, revocable license to install and use ClipSalvage on devices you own or control. This license is conditioned on payment of the applicable license fee (see Licensing below) and does not transfer ownership of the software to you.

Licensing

ClipSalvage offers a free trial (3 recoveries plus 30 encrypted-clip decryptions) and a one-time purchase ($29) for unlimited recovery and decryption. All payments are processed securely by Stripe. By completing a purchase, you also agree to Stripe's Consumer Terms of Service.

Note: the "renewal date" shown inside the app is a license-token re-verification, not a billing event — your license is a one-time purchase and you will never be charged again. See Support for how license re-verification works.

EU Right of Withdrawal

For customers in the European Union: Under EU consumer protection law, you normally have a 14-day right of withdrawal for online purchases.

However, by completing your purchase of ClipSalvage, you expressly:

• Request immediate access to the digital content/services
• Acknowledge that the digital content will be delivered immediately upon purchase
• Consent to waive your 14-day right of withdrawal as the digital content is delivered immediately

This is in accordance with Article 16(m) of the EU Consumer Rights Directive (2011/83/EU).

The free trial — a full scan, preview of every recoverable clip, and 3 recoveries with no time limit — is provided specifically so you can confirm ClipSalvage works for you before you buy.

No Refunds — All Sales Final

We do not offer refunds or discounts. Because the free trial above lets you verify that ClipSalvage recovers your footage before you pay, and because the $29 Pro license is delivered and unlocks immediately on purchase, all sales are final and non-refundable.

Limitation of Liability

To the maximum extent permitted by law, Qloud LTD's total liability arising from your use of ClipSalvage will not exceed the amount you paid for your license ($29). Qloud LTD is not liable for indirect, incidental, or consequential damages, including loss of data, loss of footage, or any outcome of legal, insurance, or law-enforcement proceedings in which recovered footage is used. This limitation does not apply where prohibited by law (for example, liability that cannot be excluded under UK or EU consumer protection law).

Evidence Use

ClipSalvage is a data-recovery tool, not a forensic or legal-evidence certification service. Recovered files are byte-for-byte copies of the original Tesla-recorded MP4s, and the app's confidence score reflects file integrity, not legal admissibility. Whether an insurer, court, or law-enforcement body accepts recovered footage as evidence is entirely at their discretion and outside Qloud LTD's control. If you intend to use recovered footage as evidence, you are responsible for meeting any chain-of-custody or authentication requirements your insurer, counsel, or the relevant authority may require.

Disclaimer

ClipSalvage is provided "as is". Video recovery success depends on the condition of your USB drive and the extent of data overwriting. We cannot guarantee recovery of all deleted files. The app should not be used as a substitute for regular backups.

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